Last Updated: April 3, 2025
Table of Contents
1. Introduction
SmartParkSpot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Our privacy practices are designed to exceed industry standards, providing you with greater control and transparency than traditional parking solutions.
Please read this Privacy Policy carefully. By using the Service, you agree to the practices described in this policy. If you do not agree with our policies and practices, do not use the Service.
2. Information We Collect
2.1 Information You Provide to Us
We may collect information that you provide directly to us, including:
- Account Information: When you register for an account, we collect your name, email address, phone number, and password.
- Vehicle Information: License plate numbers, vehicle make, model, and color.
- Payment Information: Credit card details, billing address, and other payment information. Note that payment information is processed by our secure payment processors, and we do not store complete credit card information on our servers.
- Profile Information: Information you provide in your user profile, such as profile picture and preferences.
- Communications: Information you provide when you contact our customer support team or communicate with us in any way.
2.2 Information We Collect Automatically
When you use our Service, we may automatically collect certain information, including:
- Device Information: Information about your mobile device, including device type, operating system, unique device identifiers, IP address, mobile network information, and mobile operating system.
- Location Information: With your consent, we collect precise location information from your device to provide location-based services, such as finding nearby parking spots.
- Usage Information: Information about how you use the Service, including the features you use, the time, frequency, and duration of your activities.
- Log Information: Information that is automatically recorded by our servers when you access or use the Service, including your IP address, device information, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve the Service with features that surpass traditional parking solutions
- Process and complete transactions with enhanced security measures
- Send you technical notices, updates, security alerts, and support and administrative messages
- Respond to your comments, questions, and requests with industry-leading response times
- Communicate with you about products, services, offers, promotions, and events
- Monitor and analyze trends, usage, and activities in connection with the Service to continuously improve user experience
- Detect, investigate, and prevent fraudulent transactions and other illegal activities with advanced security algorithms
- Personalize and improve the Service and provide content or features that match user profiles or interests
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
- Carry out any other purpose described to you at the time the information was collected
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. All service providers are carefully vetted to ensure they meet our stringent privacy standards.
- With Parking Operators: We share necessary information with parking operators to facilitate your parking transactions, using secure data transmission protocols.
- For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, protect the safety of our users or the public, or prevent illegal activity.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.
5. Data Security
We take industry-leading measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:
- End-to-end encryption for all data transmission
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Strict access controls and monitoring
- Regular employee security training
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to your personal information we hold.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information in certain circumstances.
- Restriction: You can request that we restrict the processing of your information in certain circumstances.
- Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
- Objection: You can object to our processing of your information based on our legitimate interests.
- Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal information.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days or less.
7. Children's Privacy
Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we might have any information from or about a child under 13, please contact us immediately.
8. International Data Transfers
We may transfer your personal information to countries other than the one in which you live. We deploy appropriate safeguards to protect your personal information when transferred internationally, including data protection agreements that incorporate standard data protection clauses.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email or through the Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@smartparkspot.com
Address: 123 Innovation Avenue, Suite 456, San Francisco, CA 94105, USA
Phone: +1 (555) 123-4567
Our dedicated privacy team is committed to addressing your concerns and ensuring your information is properly protected.